Refund policy

EasyLife Return, Refund & Warranty Policy

Returns

We want you to love your EasyLife product. If you’re not completely satisfied, we’re here to help.

You may return unused items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

  • Item must be unused, uninstalled, and in original packaging

  • Product must be in resalable condition

  • Proof of purchase is required

Products that show signs of installation, use, modification, or damage are not eligible for return.

Non-Returnable Items

The following items are non-refundable:

  • Custom or made-to-order products

  • Clearance or final sale items

  • Products damaged due to improper installation or misuse

Installation & Fit Responsibility

It is the customer’s responsibility to ensure the product is compatible with their dock, pontoon, or mounting location prior to installation.
If you have questions, we encourage you to contact us before installing your product.

Installed products cannot be returned.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Original shipping costs are non-refundable

  • Refunds are processed within 5–10 business days

Exchanges / Damaged Items

We only replace items if they are defective or damaged upon arrival.

If your item arrives damaged:

  • Contact us within 7 days of delivery

  • Include photos of the product and packaging

We will arrange a replacement or refund at no cost to you.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • EasyLife is not responsible for lost or damaged return shipments

1-Year Limited Warranty

Warranty Coverage

EasyLife warrants that its products will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase, when used under normal conditions and for their intended purpose.

This warranty applies to the original purchaser only and is not transferable.

What Is Covered

Under this warranty, EasyLife will, at its discretion:

  • Repair the product

  • Replace the product

  • Issue a refund or store credit

Coverage applies only to defects resulting from normal use and proper installation.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage (scratches, fading, surface marks)

  • Damage caused by improper installation, misuse, abuse, or neglect

  • Damage caused by environmental conditions (storms, impacts, dock movement, trailering, etc.)

  • Modifications or alterations not approved by EasyLife

  • Improper storage or maintenance

Products used in ways not intended by EasyLife are not covered.

Installation Responsibility

Proper installation is the responsibility of the customer.
Damage caused by incorrect installation, incompatible mounting surfaces, or failure to follow provided instructions is not covered under warranty.

How to Submit a Warranty Claim

To submit a warranty claim, please contact us at:

📧 easylifesolutionsmn@gmail.com

Include:

  • Proof of purchase

  • Description of the issue

  • Clear photos of the product and installation

Warranty claims must be submitted within the 1-year warranty period.

Shipping for Warranty Claims

  • EasyLife may require the product to be returned for inspection

  • Shipping costs may be the responsibility of the customer, depending on the claim

  • Replacement products will be shipped at EasyLife’s discretion

Limitation of Liability

EasyLife is not responsible for incidental or consequential damages, including damage to boards, boats, docks, or other equipment.

This warranty gives you specific legal rights, and you may also have other rights which vary by state.

Contact Us

For returns, refunds, or warranty questions, contact us at:

📧 easylifesolutionsmn@gmail.com

Please include your order number and a brief description of the issue.